Terms & Conditions
Terms & Conditions
1.1. The definitions used in these Terms and Conditions will have the following meaning:
a) Delivery – physical delivery of the Products specified in the Order to you by the Seller, to the indicated address, by means of the Carrier;
b) Business Day – any day from Monday to Friday, excluding statutory holidays in Poland;
c) Business Hour – clock hour on a Business Day between 8:00 AM and 4:00 PM;
d) You, the Customer – natural person aged 18 or older, legal person or unincorporated entity having general legal capacity and capacity to make legal acts who places or intends to place the Order;
e) Civil Code – Act of 23 April 1964 – Civil Code (Journal of Laws of 2017, item 459, as amended);
f) Consumer – natural person as defined by Article 221 of the Civil Code who conducts a legal action with the trader that is not directly related to his or her business or professional activity;
g) Customer Account – part of the Online shop where you may use the selected functions indicated in these Terms and Conditions;
h) Products – movable property you can order via the Online shop that is currently sold by the Seller;
i) Carrier – entity delivering the Products for the Seller, i.e.: i. DPD Polska sp. z o.o. with its registered office in Warsaw;
j) Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
k) Terms and Conditions – these Terms and Conditions of sale using means of distance communication and provision of services by electronic means, prepared pursuant to Article 8 of the Electronic Services Act of 18 July 2002 (Journal of Laws of 2017, item 1219);
l) Registration – a one-time action where you create your Customer Account using the tools provided at the Online shop; by Registering, you enter into a contract with the Seller for the operation of your Customer Account;
m) On-line Shop – online catalogue operated by the Seller at www.multidop.com and www.multidop.com that you can use to obtain information about the products and request a quote for buying a certain number (using distance communication means).
n) Seller – Multidop Plastics NV, ambachtsstraat 8, 2450 Meerhout, Belgium. BTW BE 0442 735 912 firstname.lastname@example.org, www.multidop.com.
o) Party – you and the Seller, hereinafter referred to as “Parties”;
p) Sales Contract – contract for the sale of Products as defined by the Civil Code, entered into by you and the Seller. Our online shop is not an effective ordering module, so no sales contract will take place with your initial quote request. We'll get back in touch sending you an offer. The Sales contract will go into effect once you agree to this offer;
q) Order – your declaration of will, containing the offer to buy, causing you to enter into the Sales Contract.
r) Quote request - a request you place via the online shop to get information of the price an availability of one or more Products, with no obligation to buy.
2. GENERAL PROVISIONS
2.1. These Terms and Conditions specify the principles of the services provided at www.multidop.com.
2.2. The Online shop functioning on the Website is an ICT platform (a system that provides information about the Products and enables their remote selection and request for a quote, the online shop does not offer direct purchase, so asking for a quote is not binding for both parties).
2.3. The exclusive rights to the contents made available as part of the services provided through the Online shop, in particular copyrights, name of the Online shop (trademark), its graphic components, software and rights related to databases, will be subject to legal protection and will be owned by the Seller or by entities that have entered into suitable contracts with the Seller.
2.4. Information about the Products specified at the Online shop, in particular descriptions of the Products, technical specifications or their functional properties, will not constitute an offer but will be deemed an invitation to request a quote.
3. DESIGN GUIDELINES
3.1. You may use the Online shop only if your ICT system meets the following minimum technical requirements:
a) current browser versions: Mozilla Firefox, Chrome, Opera or Internet Explorer 11;
c) Internet connection with a bit rate of at least 256 kbit/s;
d) the web page of the Online shop is optimised for a minimum screen resolution of 1024×768 pixels.
3.2. If the technical requirements of your browser are not met, you will be informed about this by the Seller in a separate message after accessing the Website, which will also indicate that you need to install a suitable browser or update your existing browser.
3.3. In order to place the Order or use the services available on the Website, you need to have an active e-mail account.
3.4. Particular risks related to using the services of the Online shop include situations where you use such services without the security measures described in your browser documentation. In particular, this refers to the mechanisms that extend the capabilities of web browsers with functions exceeding the HTML standard. If the browser security settings are incorrect, the data sent to and from the web server may also be intercepted.
3.5. In order to use on-line services, you will also have to provide the basic information about your computer, i.e.: IP address, domain, address of the last visited website (website from which you accessed this Website by selecting the relevant link), your browser and operating system, etc.
4. CUSTOMER ACCOUNT
4.1. After Registration, you will receive access to your Customer Account.
4.2. Registration is not required to place the quote request.
4.3. As part of Registration, you have to specify your first name, last name, e-mail address, phone number, shipping address for the Products and details required to issue the VAT invoice if you request an invoice, and you also have to enter the password. The Seller will not be liable if the data you enter in the Registration form are false or incomplete.
4.4. Your login to the Online shop will be your e-mail.
4.6. During Registration, you may voluntarily consent to the processing of your personal data for marketing purposes by ticking the relevant box in the Registration form. In such case, the Seller will expressly inform you about the purpose of the processing of your personal data and about the recipients known to the Seller or expected by the Seller.
4.7. You do not have to consent to the processing of your personal data for marketing purposes to enter into a contract with the Seller for the operation of your Customer Account by electronic means. You may revoke your consent at any time by submitting a suitable declaration to the Seller. The declaration may, for instance, be sent to the e-mail address of the Seller.
4.8. After sending the filled-out Registration form, you will promptly receive a confirmation of the Registration by the Seller at the e-mail address indicted in the Registration form. This will mean that you have entered into the contract for the operation of your Customer Account by electronic means, and you will be able to access your Customer Account and change the data entered upon Registration.
4.9. If you are Consumer, you will have the right to withdraw from the Customer Account contract for convenience within 14 days from the date on which you enter into such contract. If you are a Consumer, you may submit the relevant declaration in any form.
4.10. You may terminate the contract for the provision of services by electronic means at any time for convenience, without prejudice to the rights acquired by the other Party before the termination of the contract and subject to the provisions below.
4.11. To terminate the contract for the provision of services by electronic means you have to send the relevant declaration of will by e-mail to: email@example.com to enable the Seller to read it.
5. QUOTE REQUEST
5.1. You may request a quote 7 days a week, 24 hours a day:
a) using the quote request form on the Website;
b) by e-mail to: info@Multidop.com;
c) By phone to: +32 (0)14 43 57 18, +32 (0)14 43 58 00
5.2. Your quote request will be processed if you specify their quantity and choose the payment form and method of Delivery. The Order should also include your first name and last name or the first name and last name of the person who represents you as well as the delivery address.
5.3. We only sell to registered businesses, you will need to specify your details and NIP (Tax Identification Number) in the quote request. If you confirm the Order after receiving the offer, you consent for the Seller to issue an unsigned VAT invoice and send it to you by electronic means.
5.4. By placing the quote request, you consent to receive notifications about the processing of the quote request to your indicated e-mail address.
5.5. When filling out the quote request form available on the Website, you should do so with due care. The details you provide must be true, and they should enable the Seller to carry out its duties.
5.6. If you place the quote request, the computer system will automatically generate an electronic quote request confirmation, which will then be sent to your indicated e-mail address with Terms and Conditions attached.
5.7. The confirmation of the quote request you receive as discussed in section 5.6 of these Terms and Conditions will be sent for information only, as additional proof of your quote request, and it will not be equivalent to execution of any sales contract.
5.8. Next, the Seller will verify if the quote request includes all details necessary for processing, check if and when the requested Products are available and send an offer to you, specifically indicating the Products you have requested and the method of delivery and payment. When you receive this message, and give your consent, it will be deemed that you have entered into a Sales Contract for the ordered Products with the Seller.
6. CANCELLING THE ORDER
6.1. Once you confirm the offer as mentioned in 5.8 orders can not be cancelled.
7. ORDER PROCESSING
7.1. The period until delivery will include processing time and Delivery time, which will depend on the selected form of payment, Delivery method and place of Delivery.
7.2. Processing time (the time required to prepare the Products for shipment or collection) will be specified in the Order confirmation. If the processing time is not specified, it will generally be as follows:
a) for cash on delivery – up to 3 Business Days from the confirmation of the Order referred to in section 5.8 adjustment of these Terms and Conditions;
b) for advance payment – up to 3 Business Days from the date on which your payment is credited to the Seller's account;
subject to section 7.3 of these Terms and Conditions.
The above-mentioned processing times will not include the day on which the Seller confirms the acceptance of the Order.
7.3. If the above-mentioned processing times cannot be observed, the Seller will inform you about this and indicate the possible processing time. In such case, you may, at your discretion, accept the proposed processing time or cancel the Order or its part (withdraw from the Sales Contract or its part) by sending a relevant declaration to the e-mail address of the Seller: info@Multidop.com within 2 Business Days; if you fail to submit such declaration, the Seller will process the Order within the specified longer period.
7.4. The quantity of Products sold at discounted prices as part of sales promotions and seasonal sales is limited, and such Orders will be processed in the sequence in which they are received until the discounted Products are out of stock.
8. PRICES AND PAYMENT METHODS
8.1. The prices specified in the offer are given in EUR.
8.2. The prices of the Products are exclusive of VAT.
8.3. The prices of the Products are exclusive of the flat Delivery charge or other charges, such as customs duty or excise tax.
8.4. The Seller will inform you about the total price of the Products, available Delivery options and any additional charges, including Delivery charges, before you confirm the Order (offer to buy).
8.5. When placing the Order, the Seller will inform you about the available payment methods.
8.6. The payment period for the executed Sales Contract will be as follows:
a) when paying by bank transfer – promptly, but in any case not later than within 48 Business Hours from Order placement;
8.7. The Parties may agree upon an extended payment period for the Products in specific cases. Changing the payment period will always require the Seller's express confirmation in writing or in a declaration submitted by e-mail.
8.8. If you do not make the payment within the period specified in section 8.6 of these Terms and Conditions or within the period agreed for a specific Order as per section 8.7 of these Terms and Conditions, the Seller may withdraw from the Sales Contract. Upon the unsuccessful lapse of the payment period, the Seller will send the contract withdrawal notice to you on a permanent medium (to your indicated e-mail address or service address).
8.9. A relevant sales document (receipt or VAT invoice) will be issued for each Order, and it will be sent to you with the ordered Products.
8.10. If you wish to receive an electronic sales document in the PDF format, you may request that the Seller send such document at any time in electronic form by sending this request to the following e-mail address: firstname.lastname@example.org. The Seller will send the electronic document to your e-mail address indicated in the request within 7 days from the issue of the Products.
9.1. The ordered Products:
a) will be delivered by the Seller to the address you indicate; or
b) will be made available for pick-up at the premises of the Seller, on Business Days, during Business Hours, after prior confirmation that they are ready for pick-up.
9.2. The Seller will inform you that it has sent the ordered Products in an e-mail with information about the following: delivery address, Carrier details, shipment number and number of the VAT invoice (if any).
9.3. The expected time of Delivery of the Products by the Carrier will generally be up to 2 Business Days from the shipment date. However, the time of Deliver will depend on the weight and size of the shipment. If the Products are to be delivered abroad, the expected Delivery time will be specified individually. The detailed terms of delivery of the Products by the Carrier will be governed by the relevant contractual provisions used by the Carrier.
9.4. If you do not collect the Products, the Seller may schedule an additional date for the collection of the Products. If you do not collect the Products within the prescribed additional period specified by the Seller, the Seller will have the right to withdraw from the Sales Contract. The Seller may submit the Sales Contract withdrawal notice within 30 days from the original scheduled date of Delivery of the Products.
9.5. The withdrawal from the Sales Contract referred to above will be effected by submitting the withdrawal notice to your mail or e-mail address within the specified periods. In such case, the Sales Contract will be considered void. The Parties will promptly return all their considerations under the Sales Contract to each other.
10. DELIVERY COSTS
10.1. You will bear the costs of Delivery.
10.2. Payment for the Delivery of the Products will depend on quantity, weight
and size of the ordered Products. The amount of the flat Delivery charge will be communicated to you when you place the offer to buy the Products before executing the Sales Contract. It will be paid together with the price of the Products.
10.3. All costs of shipping the Products abroad (including customs duties, excise tax, etc.) will be paid by you.
11. SHIPMENT COLLECTION
11.1. When you collect the Products sent to the address you indicated, you should first check the external condition of the delivered shipment. If you notice any mechanical damage or any other signs that may indicate that the packaging has been damaged,
including the condition of shipping safeguards (e.g. damaged packaging of the Products, visible signs of opening, broken tape), you should categorically refuse to accept the shipment and promptly notify the Seller.
11.2. If the external condition of the shipment is fine, you should check the contents while the representative of the Carrier is still present. If you have any comments regarding the condition and appearance or completeness of the collected Products, you should draw up a damage report. The Carrier will have the necessary forms, and it will be obliged to certify any discovered irregularities in the report.
11.3. If it is found that the shipment was damaged during Delivery or if you believe that the quantity of the delivered Products is incorrect, you should draw up the damage report in the presence of the Carrier's representative (if the Carrier does not have such report on hand, you should arrange for it to be drawn up at a different time). The damage report should include the date and time of delivery and a description of damaged or missing Products and packaging, and it should be sent within 7 days from the date of Delivery to the Seller to the following correspondence address: Multidop, Ambachtsstraat 8, 2450 Meerhout, Belgium or scanned and sent to the following e-mail: email@example.com. Photographs of the defects of the Products or packaging should be enclosed with the report.
11.4. The above instructions and recommendations are only meant to make it easier for you to pursue your claims. Failure to comply with them will not in any way prejudice your rights arising from the defects of the Products pursuant to the applicable law.
12. IMPLIED WARRANTY
12.1. The Products delivered to you by the Seller have to be free of defects.
12.2. For avoidance of doubt, no provisions of these Terms and Conditions will be deemed to prejudice your rights as a Consumer arising from the applicable Belgian law. If any such a provision is identified, provisions of the Belgian law, in particular the Civil Code, will apply.
12.3. If the Products are found to be defective and you are a Consumer, you may:
a. demand that the price be reduced, or
b. withdraw from the contract,
unless the Seller promptly replaces the defective Products without undue inconvenience to you with a defect-free item or rectifies the defect, whereas this limitation will not apply if the Products have already been replaced or repaired by the Seller or if the Seller has not complied with the obligation to replace the item with a defect-free it or rectify the defect.
12.4. You may demand that the Products be replaced with defect-free Products instead of having the defect rectified by the Seller or demand that the defect be rectified instead of having the Products replaced, unless it is impossible to make the Products conform to the contract in the manner of your choosing or if this would generate excessive costs in comparison with the manner proposed by the Seller. The value of a defect-free item, type and significance of the defect as well as the inconvenience to you caused by the different method of satisfying your claim will be considered when determining if the costs would be excessive.
12.5. You may not withdraw from the contract if the defect is a minor defect.
12.6. If the item sold is defective, you may demand that it be replaced with a defect-free item or demand that the defect be rectified. The Seller will replace the defective item with a defect-free item or rectify the defect within a reasonable period without undue inconvenience to you.
12.7. The Seller may refuse to meet your demand referred to in section 13.6 of these Terms and Conditions if making the defective item conform with the contract using the method you selected is impossible or – in comparison to the second, possible method of making such item conform to the contract – would require excessive costs.
12.8. Your rights as a Consumer arising from the defects of the Products or your rights under the implied warranty will not in any way prejudice your rights under the express warranty.
12.9. Pursuant to Article 558 of the Civil Code, claims under the implied warranty will be excluded if you are an entrepreneur.
13. PROPERTIES OF THE PRODUCTS
13.1. Descriptions of the Products and their primary properties are included on the subpage of the Online shop concerning the given Products, hereinafter referred to as the “Description”.
13.2. You may obtain more specific information about the Products by contacting the Seller, which will hereinafter be referred to as “Information”.
13.3. In case of doubts, it will be deemed that the Seller dos not guarantee specific properties of the Products where they are not expressly indicated in the Description or Information.
13.4. For avoidance of doubt, it will be deemed that the Products, unless their Description or Information indicate otherwise, are not designed for use under extreme conditions.
13.5. Purchase of Products with parameters or properties different from those indicated in the Description or in the Information is possible only by entering into an additional, separate contract with the Seller.
14.1. Complaints under the implied or express warranty should be sent to the following address: Multidop, Ambachtsstraat 8, 2450 Meerhout, Belgium or by e-mail to: firstname.lastname@example.org.
14.2. To make complaint processing easier, your complaint should include the following information:
a) your first name and last name or name of your company;
b) name of the Products;
c) date of purchase of the Products;
d) specific description or photographs of defects of the Products;
e) time of occurrence of the defect.
14.3. These requirements are only meant as recommendations, and they will not affect the effectiveness of complaints if they are submitted without the recommended description.
14.4. The document (or its copy) confirming purchase of the Products at the Online shop should also be enclosed with the complaint.
14.5. Where necessary to determine if the Products are defective, the claimed Products should be delivered to the Seller's address when the complaint is submitted.
14.6. The Seller will have 14 days to consider your complaint if you are a Consumer. You will be informed if your complaint has been recognised by e-mail, phone or mail. If you are not notified if your complaint has been recognised within this period, it will be deemed that it has been recognised by the Seller.
14.7. You may report a complaint relating to the operation of your Customer Account, newsletter or contact form to the Seller. The complaint may be submitted in electronic form. You should include your e-mail address and description of the problem in your complaint. Where possible, the Seller will consider the complaint promptly, but in any case not later than within 30 (thirty) days, and reply to your e-mail address indicated in the complaint.
15. PERSONAL DATA
15.1. www.multidop.com processes personal data of:
a) Customers (first name, last name, residence address, delivery address, e-mail, phone number, company name, registered address, NIP (Tax Identification Number), computer IP address);
b) potential Customers (computer IP address);
c) persons who have registered a Customer Account (first name, last name, delivery address, residence address, e-mail, phone number, company name, NIP (Tax Identification Number), computer IP address);
d) newsletter recipients (first name, last name, company, e-mail, phone number);
e) persons contacting the Seller (first name, last name, company name, e-mail address);
hereinafter referred to as “Personal Data”.
15.2. The controller of the Personal Data is Multidop Plastics NV registered office at Ambachtsstraat 8, 2450 Meerhout, Belgium.
15.3. Providing your Personal Data is voluntary, but it may be necessary in some cases to request a quote in the online shop. The scope of data required to execute the contract is specified beforehand on the website of the Online shop and in these Terms and Conditions.
15.4. Upon your consent, the indicated e-mail address will be used for the purpose of marketing of the Seller's own Products and services. You may revoke your consent at any time.
15.5. Your Personal Data will be processed by the Seller for the following purposes: performing Sales Contracts, in particular processing Orders, shipments or deliveries of the Products, fulfil obligations under the express or implied warranty, seek payment, direct marketing of the Seller's own services, sending the newsletter, providing full Customer service, including technical troubleshooting and providing suitable functions, customising the offering and Customer experience, including advertisements, in the Store properties;
monitoring the activity of all or specific Customers;
contacting the Customers, in particular for purposes relating to the provision of services, Customer service and permitted marketing and advertising activities;
conducting research and analyses to improve the quality of available services;
enforcing compliance with these Terms and Conditions, assessing some personal factors of the Customers and exercising other rights and contractual or statutory duties.
15.6. The Personal Data of potential Customers will be processed by the Seller for the purpose of market analysis and to deliver individual, customised and matching offers and contents to the Customers, save the Products added to the cart in the Order procedure using the form, carry out activities necessary before executing a contract, providing full Customer service, including technical troubleshooting and providing suitable functions;
activity monitoring, conducting research and analyses to improve the quality of available services;
enforcing compliance with these Terms and Conditions.
15.7. The Personal Data of persons acting on behalf of corporate Customers will be processed for the purpose of direct contact and performance of Sales Contracts.
15.8. Personal Data of persons who register their Customer Account will be processed for the following purposes: registering and operating their Customer Account, performing Sales Contracts, in particular processing Orders, shipments or deliveries of the Products, fulfil obligations under the express or implied warranty, seek payment, direct marketing of the Seller's own services, sending the newsletter, providing full Customer service, including technical troubleshooting and providing suitable functions, customising the offering and Customer experience, including advertisements, in the Store properties, monitoring the activity of all or specific Customers, contacting the Customers, in particular for purposes relating to the provision of services, Customer service and permitted marketing and advertising activities, conducting research and analyses to improve the quality of available services, enforcing compliance with these Terms and Conditions, assessing some personal factors of the Customers and exercising other rights and contractual or statutory duties.
15.9. Personal Data of newsletter recipients will be processed for the purpose of direct marketing of the Company's products and services.
15.10. Personal Data of persons who contact the Seller will be processed in order to receive a reply to the enquiry, including receipt of relevant information about the Seller's products and services by e-mail, in accordance with the contents of the enquiry.
15.11. Your Personal Data may be transferred by the Seller to third parties involved in the performance of the Sales Contract to ensure that it can be correctly performed, e.g.: carriers, logistics companies or freight forwarders or to companies providing IT services relating to the software of the Online shop.
15.12. If you have consented to direct marketing of the Seller's products and services, e.g. if you are a recipient of the newsletter, your Personal Data may be transferred by the Seller to third parties for the purposes of marketing communication, e.g. Fresh Mail.
15.13. The Seller will process the Personal Data for the period required to perform the Sales Contract, operate your Customer Account, send the newsletter or answer enquiries, within the time limits stipulated by the applicable law.
15.14. If you have provided your Personal Data to the Seller:
a) you may access these data and correct them in the situations discussed in Articles 15 and 16 of the Regulation;
b) you may request that they be erased or that their processing be restricted in the situations discussed in Articles 17 and 18 of the Regulation;
c) you have the right to object to data processing and the right to data portability in the situations discussed in Articles 20 and 21 of the Regulation;
d) you may file a complaint with the Inspector General for Personal Data Protection if you find that processing your personal data would violate the Regulation;
e) you may revoke your consent to personal data processing for marketing purposes or your consent for personal data profiling.
15.15. Using the web page of the Store involves sending enquiries to the server with the Online shop. The seller may automatically acquire and record data sent to the server by your web browsers or devices, e.g. IP address, parameters of software and hardware, browsed pages, identification number of the mobile device and other data of concerning the devices and use of the systems. The above data will be acquired if you use the Online shop. The data recorded in server logs are not associated with specific persons using the Online shop and are not used by the Seller to identify you or the user.
15.16. The Seller may provide anonymised data to other entities, including partners of the Online shop, to determine if the advertisements and services are attractive to the Customers, to improve the quality and efficiency of the services provided by the Online shop or indicated entities or to participate in research studies.
15.17. Personal Data of Customers and potential Customers will not be provided to other entities for marketing purposes.
15.18. The Seller will implement technical and organisational measures to protect the Personal Data being processed, appropriate to the risks and category of data being protected. In particular, it will protect data against their unauthorised disclosure, takeover by an unauthorised person, processing in violation of the applicable law, and change, loss, damage or destruction.
15.19. The Seller will provide the following technical measures to prevent the Personal Data sent electronically from being acquired and modified by unauthorised persons:
a) data filing system protection against unauthorised access;
b) enabling access to the Customer Account only after entering the individual login and password.
16. FREE SERVICES
16.1. The Seller will provide the following free services in electronic form:
a) Contact form;
c) operating your Customer Account.
16.2. The Services indicated in section 19.1 above will be provided 7 days a week, 24 hours a day.
16.3. The Seller may select and change the type, form, time and method of providing access to the services you have selected out of those indicated above, and it will inform you using the procedure stipulated for amendments of these Terms and Conditions.
16.4. The Contact Form service involves sending a message to the Seller via the form available at www.multidop.com.
16.5. You can cancel the free Contact Form service at any time – to do so, you only have to stop sending enquiries to the Seller.
16.6. The Newsletter service can be used by all Customers who enter their e-mail address using the Registration form provided by the Seller at the Online shop. After sending the filled-out Registration form, you will promptly receive a confirmation from the Seller to the e-mail address indicted in the Registration form. This will mean that you have entered into a contract for the electronic provision of the Newsletter service.
16.7. During Registration of your Customer Account or Order placement using the form, you may also check the relevant boxes in the form to subscribe to the Newsletter service, i.e.:
a) consent to the processing of your personal data for the purpose of marketing of the products and services of Multidop Plastics NV now and in the future;
b) consent, in accordance with Article 172 paragraph 1 of the Telecommunications Law Act of 16 July 2004 (Journal of Laws of 2016, item 1489, as amended), to receive commercial information electronically to your e-mail and phone number (i.e. via telecommunications terminal devices) and using automatic calling systems from Multidop Plastics NV for direct marketing purposes;
c) consent, in accordance with Article 10 paragraph 2 of the Electronic Services Act of 18 July 2002 (Journal of Laws of 2016, item 1030, as amended), for Multidop Plastics NV to send commercial information concerning its products and services electronically to your e-mail and phone number.
16.8. The Newsletter service involves the Seller sending e-mails with information about new products or services of the Seller to your e-mail address. The Newsletter is sent by the Seller to all subscribed Customers.
16.9. Every Newsletter sent to you includes, in particular, the following: information about the sender, “subject” area specifying the contents of the e-mail and information about the possibility and method of discontinuing the free Newsletter service.
16.10. You may discontinue the Newsletter service at any time by clicking the link in the e-mail message with the newsletter.
16.11. The Customer Account service is available after Registration in accordance with the rules described in these Terms and Conditions, and it involves providing you with a dedicated panel on the Website of the Online shop to modify the data you entered at the time of Registration and track the status of current Orders or history of Orders already delivered.
16.12. The Seller may block access to your Customer Account and free services if your perform actions detrimental to the Seller or other Customers, violate the law or provisions of these Terms and Conditions and if blocking access to your Customer Account and free services is justified by security reasons – in particular: by your attempts to break the security mechanisms of the Store Website or other hacking activities. Access to your Customer Account and free services for the reasons indicated above will be blocked for the duration of the period required to resolve the matters that caused the Seller to block access to your Customer Account and free services. The Seller will notify you that it has blocked access to your Customer Account and free services by sending an e-mail to the address you have indicated in the Registration form.
17. FINAL PROVISIONS
17.1. These Terms and Conditions will be effective as of July 13th 2018.
17.2. All indicated Products at the Online shop and their names are used only for identification purposes, and they may be registered trademarks of relevant entities.
17.3. All matters not governed by these Terms will be regulated by the Civil Code and other acts, in particular, if you are a Consumer – also by the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2017, item 683). Provisions of these Terms and Conditions will not exclude your rights as a Consumer arising from defects of the Products to which you are entitled pursuant to generally applicable law. If the provisions of these Terms and Conditions are contrary to provisions of the generally applicable law that grant you specific rights as a Consumer, the provisions of the generally applicable law will prevail.
17.4. The Seller will be liable for default or breach of the contract, but if the other Party to the Contract is a corporate Customer, the Seller will only be liable if it does deliberate damage and only up to the amount of losses actually incurred by the corporate Customer.
17.5. If it is necessary to amend these Terms and Conditions due to the change of the form of payment, methods and principles of Delivery, conditions for executing contracts, complaint procedures, necessary modifications clarifying the provisions of these Terms and Conditions, changes of the generally applicable law and other provisions whose changes affect the performance of existing contracts, the Seller will notify you about this at least 14 days before the amendments become effective. In such case, the implemented amendments will not in any way violate the rights acquired by you before the effective date of these amendments, which means that existing contracts and completed contracts will be governed by the Terms and Conditions applicable on the date on which they were executed.
17.6. If you have a Customer Account and you do not accept the new contents of these Terms and Conditions, you will report this fact to the Seller within 7 (seven) days from the date on which you are informed about the amendment of these Terms and Conditions. If you do not accept the new contents of the Terms and Conditions, the contract for the operation of your Customer Account will be terminated.
17.7. All Orders accepted by the Seller for processing before the date of amendment of these Terms and Conditions will be processed in accordance with the Terms and Conditions effective on the date on which you placed the Order.
ALGEMENE LEVERING- EN BETALINGSVOORWAARDEN
1. Alle verkopen geschieden zonder uitzondering tegen deze voor- waarden. Afwijkende voorwaarden van onze kopers worden niet erkend en zijn ook ongeldig, wanneer deze ergens in de briefwis- seling zijn opgenomen en door ons niet zijn tegengesproken. Door het verstrekken van een opdracht erkent de koper, dat alleen onze verkoopsvoorwaarden maatgevend zijn.
Alleen door ons bevestigde afwijkingen van deze voorwaarden zijn geldig en dan alleen voor zover door ons speciaal overeengekomen. Mondelinge of telefonische toezeggingen van onze klant of van de klant van de koper moeten in alle gevallen door ons schriftelijk zijn bevestigd.
2. Alle prijzen zijn in euro’s en gelden voor leveringen af magazijn, exclusief de huidige B.T.W.
3. Alle offertes zijn vrijblijvend, terwijl aansluitende opdrachten niet tegen de overeengekomen prijs van vorige opdrachten behoeven te worden uitgevoerd. Alle orders worden door ons aanvaard onder voorwaarde, dat de prijzen en verkoopcondities te allen tijde door ons gewijzigd kunnen worden. De koper heeft echter het recht om iedere onuitgevoerde opdracht of een gedeelte daarvan te annule- ren binnen 8 dagen na datum van de kennisgeving van de bovenbe- doelde wijziging aan de koper.
4. Alle levertijden zijn vrijblijvend, de opgegeven levertijd wordt zo goed mogelijk aangehouden, deelleveringen zijn toegestaan en de daaruit voortvloeiende extra verzendkosten zijn voor rekening van de koper. Uit een overschrijding van de levertijd kan op geen en- kele wijze aanspraak op schadevergoeding door de koper gemaakt worden. De koper blijft verplicht de bestelde goederen af te nemen, iedere oorzaak van buitenaf welke de levertijd vertraagt, ontbindt ons van onze verplichting tot het inhouden van de levertijd.
5. Voor zover het leveringen betreft van artikelen, volgens model of tekening van de koper is de besteller aansprakelijk voor alle octrooi- of andere rechten van derden en voor de door ons gemaakte kosten. Indien derden op grond van enig vermeend of beweerd recht tegen de leveringen van bedoelde artikelen bezwaar maken zijn wij ge- rechtigd onmiddellijk de leveranties te staken en vergoeding van de gemaakte kosten te verlangen. Wij zijn nimmer tot enige schadever- goeding jegens de koper gehouden.
6. Alle matrijzen zijn en blijven ons eigendom, tenzij schriftelijk overgekomen met de klant, ook al betaalt de koper geheel of ge- deeltelijk, wanneer de matrijskosten door de koper zijn betaald ne- men wij de verplichting op ons niet aan derden uit deze matrijzen te leveren, tenzij de koper ons schriftelijk toestemming verleent. Wij hebben het recht matrijzen drie jaar na de laatste opdracht te vernietigen.
Per jaar kan 10% van het door de koper betaalde aandeel in de ma- trijskosten in rekening worden gebracht voor de onkosten, welke
aan de matrijs zijn gemaakt. Indien de koper zelf een matrijs ter be- schikking stelt moet deze kosteloos worden toegezonden, terwijl deze voor risico van de koper is opgeslagen, deze matrijzen blijven te onzer beschikking en behoeven niet te worden uitgeleverd. In- dien de matrijzen volgens onze aanwijzigingen en/of tekeningen zijn vervaardigd, dan moeten deze direct na de vervaardiging aan ons worden uitgeleverd. Voor beschadiging van matrijzen hoe dan ook ontstaan zijn wij niet aansprakelijk.
7. Klachten van welke aard ook moeten binnen de 8 dagen schrif- telijk geschieden. De betalingsvoorwaarden worden hierdoor niet gewijzigd. Mochten fabricage- of materiaalfouten voorkomen, dan wordt naar onze keus voor reparatie of vervanging zorg ge- dragen, dan wel gecrediteerd. Wij zijn niet verplicht vervanging te leveren. Voor reeds verwerkte onderdelen door de koper komen wij niet op, tot enigerlei schadevergoeding uit welken hoofde ook zijn wij nimmer verplicht, terwijl contract-ontbinding door de ko- per uitgesloten is.
Voor de kleur van een product geven wij geen enkele garantie.
8. Leverings-verplichting van onze kant bestaat niet wanneer onze betalingscondities niet worden ingehouden, in het geval van on- voorziene gebeurtenissen van overmacht welke het nakomen van onze verplichtingen onmogelijk maakt als staking bij het produc- tiebedrijf, uitsluiting, brand, gebrek aan grondstoffen, materialen of arbeidskrachten, oorlog enz., zelfs indien deze omstandighe- den te voorzien zouden zijn op het moment van de afsluiting van de overeenkomst.
9. Betaling heeft binnen 30 dagen na factuurdatum zonder kor- ting te geschieden. De factuur wordt op de dag van levering ge- dateerd. Wij houden ons het recht voor onder rembours te leveren of vooruitbetaling te verlangen. Indien niet binnen de door ons vastgestelde termijn betaald wordt, kunnen wij, zonder rechter- lijke tussenkomst of in gebrekestelling, de koop ontbonden ver- klaren, terwijl onze rechten uit wanprestatie onverminderd blijven bestaan. Matrijzen zijn door de koper bij opdracht te betalen.
Bij overschrijding van de betalingstermijn moet, zonder dat een aanmaning nodig is, rente betaald worden tot gelijke hoogte als door de particuliere banken voor open kredieten worden bere- kend. Alle eventuele hierop betrekking hebbende incassokosten, die van juridische adviseurs daaronder begrepen, welke naar ons oordeel moeten worden gemaakt komen altijd geheel ten laste van de koper. Deze kosten zijn zonder gerechtelijke tussenkomst volledig te voldoen.
10. De goederen blijven ons eigendom tot volledige betaling heeft plaatsgevonden.
11. Alle betwistingen behoren tot de bevoegdheid van de recht- banken van het gebied waarin de onderneming van de leverancier gevestigd is.
12. U bent contractueel gebonden aan het initieel aantal artikels dat u besteld hebt, onafhankelijk van het tijdstip en de hoeveelheid per afname. Wenst u op een zeker moment de samenwerking stop te zetten, bent u steeds het bedrag verschuldigd van de totale bestelling, ook indien u hier een deel nog niet van heeft afgeroepen.